How Order Fulfillment Services Work

Order fulfilment services are a crucial part of an ecommerce business’s operations. They help ensure a smooth customer experience, increase sales and build a strong reputation for your brand.

What is the difference between ecommerce and fulfillment?

The best option for your business will depend on factors such as the number of products, monthly order volume, sales channels, global markets and customisation needs. Whether you outsource, manage your own warehouse or use a combination of methods, choosing the right software is also important. Ideally, your systems should be integrated so orders are automatically transferred to the fulfillment team and can be processed with minimum manual effort.

Once the order fulfilment services are received they need to be scanned and checked. This is a key step in preventing mistakes that can lead to delays, damaged goods or even lost orders. If there are any issues, the order will be reworked or rejected and the customer will be informed.

In the final step, the products are labelled and packed ready to be shipped to customers. Depending on the company, this may be done manually or using an automated process. A tracking number will be provided and an estimated delivery date given to the customer.

Specialised fulfillment companies use a combination of custom-built software, skilled employees and equipment to make the process as seamless as possible for their clients. This helps reduce human error and saves you money on shipping, storage and labor costs. It also helps protect your business from external factors such as rising fuel prices or currency fluctuations.


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